As companies strive to develop fruitful relationships with their customers, and to ensure that their experiences are positive, it is usually up to the customer service department to handle enquiries, complaints and requests, preferably at first point of contact. The interviewer will need to be satisfied that you will learn and follow the customer service standards, that you will be able to anticipate the future needs of the customer, and that you will be proactive and try to meet those needs in order to help future sales.
Most customer service reps work in call centers and undergo company training, which generally focuses on the company and its products but may also include a primer on basic communication skills, answering frequently asked questions and phone and computer systems.
The third type of call center jobs which is the training manager, certain roles are also given, such as managing the development and delivery of training for the call center which sometimes involve curricular improvement, training enhancement and training application.
In-Person Customer Support: While a good percentage of service workers provide service to consumers over-the-phone, a local business is likely to have local consumers stopping by. Whether it is to make a sale, inquire, or file a complaint, it would be your job to assist the consumer.
While the type of services provided by independent agents may sound similar to other legitimate work-from-home jobs mentioned on other websites, it is important to understand that LiveOps independent agents are contractor business owners and not employees of LiveOps.