Anyone already working in a customer service job knows that angry customers go with the territory. Like our Advisors, you must be customer focused, self-motivated, and friendly, with a passion to solve customer issues effectively. In the customer service industry, representatives process orders and serve the needs of customers in hopes of providing satisfaction.
Cashiers provide outstanding and quick checkout service to customers at our registers. Not surprisingly, this leads to the customer having to call back, or return another time, subjecting them to an additional waiting period, and more banal Muzak. A Customer Service Representative I position generally pays between $25,702 and $33,661. Instead, they employ customer service representatives who take care of any needs the customer may have. First, if you are an entry-level worker you will be pleased to know that customer service jobs happen to be one of the fastest-growing careers today.
A Senior Customer Service Representative (Customer Service Representative III) can make between $33,655 and $50,074. For every T-shirt that you purchase, we are going to donate a portion of the profits to the Chicago Public Schools Education to Careers Program. So if you want to excel in the customer service field, there are a few things to remember.
Most customer service reps work in call centers and undergo company training, which generally focuses on the company and its products but may also include a primer on basic communication skills, answering frequently asked questions and phone and computer systems.
You may also be working for out bound call centers in which you would place calls in an attempt to establish communication between the call center and the client or customer. Successful candidates for these customer service jobs will have excellent communication and problem-solving skills, a keen eye for detail, and the ability to act independently.