Telemarketing agents are required in the telemarketing industry and with the last decade witnessing the rise of globalization, the industry of telemarketing, business process out sourcing, as well as customer care has come to symbolize the growing trend towards communication and information technology. Such common call center jobs include customer service representatives , supervisor, training manager, training delivery, training development, workforce scheduler, quality monitoring or quality assurance team, business analyst, process specialist, hiring manager, information technology, and call center manager or director.
Some of the most common interview questions for a job in customer service deal with how you could handle negativity and unfavorable calls or feedback from clients, if you have had difficult situations how you resolved them, and what you would do if a client insisted on you providing a service that you knew was against company policy.
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In call center jobs, it is important that the customer service representative has skills or abilities like customer-service oriented, listening, communications, computer and keyboarding, writing, interpersonal, multi-tasking, conflict management and telephone etiquette, and even sales skills which are necessary for some call centers.
If you have excellent customer service skills, a professional appearance and exceptional organizational abilities, we have front desk receptionist, administrative assistant, customer service representative, and administrative coordinator jobs available.