How the Boostlingo Interpreter Platform Can help Your Business
In the United States, the use of remote agents grew rapidly over the past few years, with benefits for businesses, clients and employees increasing as well. The concept is relatively new and even confusing to some, but do remote certified interpreters offer a substantial advantage over their call center counterparts? The answer is a resounding yes for five solid reasons, as long as a reliable interpreter platform such as Boostlingo is implemented.
Higher Professional Standards
Remote agents and interpreters are obliged to follow higher standards in the profession and the industry. They work in environments where noise and other distractions are minimized, if not totally eliminated. A trusted interpreter platform that allows this degree of control is Boostlingo. Additionally, interpreters are not allowed to use their cellphones. If any member of the team violates any of these strict rules, they are automatically dealt with accordingly.
Reliable Information Security
As opposed to the common belief, remote interpreters follow more stringent rules on confidentiality. In most cases, these workers are required to be HIPAA and HITECH compliant. Interpreters are not allowed to record any notes. With the Boostlingo interpreter platform, it becomes easier for this rule to be observed.
Most remote interpreters are employed full-time. In comparison to call center agents, this provides the advantage of flexibility. The team is able to cover all standard business hours regardless of time zones, and interpreters are made available every single day of each week, month and year. This flexibility is one of the reasons interpreters are highly satisfied with their job. Happy employees make customers happy, especially if they’re using a user-friendly interpreter platform like Boostlingo.
Because remote agents are usually dispersed around the U.S., calls can be easily routed wherever necessary, especially during a large outage or surge. The decentralized approach of interpreter services allows providers to achieve a 99%+ uptime. In various cases, interpreters have received calls routed to them when there are local natural disasters because their call centers have been destroyed.
A lot of companies provide local onsite interpreters, but not many can provide regionally. Thanks to remotely assigned agents and interpreters, clients can request local telephonic interpreters. This is helpful in situations where local cultures must be understood or there is a need to name local streets.
At the same time, it is possible for clients to request for interpreters who are outside their region. For example, some people will want to make sure that their interpreter is not somebody they know personally in order to avoid embarrassment. The remote interpreter set up makes it easier for a service to provide the most suitable interpreter for a particular need. Again, this can happen only with an effective interpreter platform like Boostlingo.